Information We Collect
At oracelinova, we believe in being completely transparent about what information we gather and why we need it. This isn't just legal compliance – it's about building genuine trust with our clients.
Personal Information You Provide
When you reach out to us or use our services, you might share:
- Your name, email address, and phone number when you contact us
- Business information including company name and industry details
- Financial information necessary for our cost-effective solutions analysis
- Communication preferences and service requirements
- Payment information when engaging our services
Automatically Collected Information
Our website automatically gathers certain technical information to improve your experience:
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited, time spent, and navigation patterns
- Referral sources and search terms that brought you to our site
- Technical data to help us fix bugs and improve performance
How We Use Your Data
We use your information to provide the best possible financial solutions and maintain our relationship with you. Here's exactly how:
Service Delivery
Your information helps us deliver tailored cost-effective solutions that actually work for your business. We analyze your specific situation to recommend the most suitable approaches.
Communication and Support
We use your contact information to respond to inquiries, provide updates on your projects, and offer ongoing support. Sometimes we'll reach out with relevant insights that might benefit your business – but you can always opt out.
Legal Basis for Processing (GDPR)
Under UK GDPR, we process your data based on:
- Legitimate interest in providing financial solutions and business development
- Contractual necessity when you engage our services
- Your explicit consent for marketing communications
- Legal obligations for financial record-keeping and compliance
Information Sharing
We're quite protective of your information. We don't sell, rent, or trade your personal data to third parties for their marketing purposes. Period.
When We Might Share Information
- Service Providers: Trusted partners who help us deliver services (accounting software, secure hosting, communication tools)
- Legal Requirements: When required by UK law or to protect our legal rights
- Business Transfers: In the unlikely event of a merger or acquisition, with your notification
- Your Consent: When you explicitly ask us to share information with specific parties
Third-Party Services
We work with carefully selected partners who meet our privacy standards. These include secure hosting providers, payment processors, and business analysis tools. All our partners are required to protect your data with the same care we do.
Your Rights Under UK Law
UK privacy law gives you significant control over your personal information. We make it straightforward to exercise these rights.
Your Data Rights
- Access: Request a copy of all personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data (with some exceptions for legal obligations)
- Portability: Receive your data in a common format for transfer to another provider
- Restriction: Limit how we process your data in certain circumstances
- Objection: Object to processing based on legitimate interests or for direct marketing
How to Exercise Your Rights
Simply email us at help@oracelinova.com with your request. We'll respond within one month and won't charge you unless your request is clearly excessive or repetitive. We might need to verify your identity to protect your information.
Security Measures
We take data security seriously and implement multiple layers of protection to safeguard your information.
Technical Safeguards
- SSL encryption for all data transmission
- Secure, regularly updated hosting infrastructure
- Access controls limiting who can view your information
- Regular security audits and vulnerability assessments
- Encrypted backup systems with secure off-site storage
Organisational Measures
Our team receives regular privacy training, and we maintain strict internal policies about data handling. Only team members who need access to your information for legitimate business purposes can view it.
Data Retention
We don't keep your information longer than necessary. Our retention periods depend on the type of data and our legal obligations.
Retention Periods
- Client Records: 7 years after service completion (UK financial record requirements)
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months maximum
- Support Communications: 3 years for service continuity
- Financial Records: As required by HMRC and Companies House
Cookies and Tracking
We use cookies to improve your website experience and understand how our site performs. You have full control over these.
Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality
- Analytics Cookies: Help us understand site usage and improve performance
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings or our cookie preferences centre. Blocking some cookies might affect certain website features.
Questions About Your Privacy?
If you have questions about this privacy policy or how we handle your information, we're here to help. Don't hesitate to reach out.
Southampton SO18 1NU
United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we haven't handled your personal data appropriately.